Privacy Policy

At The Bridal Gallery Coventry, we respect your privacy and are committed to protecting any personal information you provide during your use of our or when contacting us via email or telephone.

Who We Are

Located at 19 Broad Street, Brinklow, Warwickshire CV23 0LS, serving Coventry, Warwickshire, and the West Midlands, The Bridal Gallery specialises in bridal gowns (sizes 6‑32), bridesmaid and flowergirl dresses, Holy Communion outfits, and accessories. We also provide in‑house alterations and fittings for all brides—including those who purchased elsewhere.

Information We May Collect

When you book an appointment, make an enquiry, or subscribe via forms, we may collect:

Your name and contact details (email address, telephone number)
Preferences regarding gowns, accessories or services
Appointment date and fitting or ordering preferences
Any other information you voluntarily submit through our website or email communications

We may also collect usage data (e.g. IP address, browser type, visit duration) via cookies and related technologies to improve our website performance and user experience.

How We Use Your Information

Your personal data is used to:

Arrange and confirm appointments, fittings, and alterations
Provide quotations and manage customer enquiries
Communicate updates about your order or enquiry
Send marketing updates, newsletters or promotional offers (only if consented)
Analyse website usage trends and improve our services and performance

We will never sell your personal data. We may share information only with third-party service providers for operational purposes or if required by law.

Data Security

We employ appropriate technical and organisational measures to protect your information from unauthorised access, alteration, or misuse. However, no system can provide absolute security.

Cookies and Tracking

Our website may use:

Necessary cookies (e.g. session management, preferences)
Performance and tracking cookies (e.g. analytics, usage patterns)

You may refuse or disable cookies via your browser settings; however this may affect how some functionality operates on our site.

Your Rights

Under applicable data protection regulations, you have the right to:

Access the personal data we hold about you
Request correction of any inaccurate or incomplete data
Request erasure or restrict processing of your data
Withdraw consent for marketing communications where applicable

To exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions about this policy or your data rights, you may contact:

The Bridal Gallery Coventry
19 Broad Street, Brinklow, Warwickshire CV23 0LS
024 7650 6111 or 01788 833888
sarah@bridalgallerycoventry.co.uk